Refund policy
Our Commitment to Your Success
At Typical Prep, we’re so confident in our NPTE preparation materials that we offer a Pass Guarantee. We believe in supporting you until you achieve your goal of becoming a licensed physical therapist.
The Typical Prep Pass Guarantee
What is the Pass Guarantee? If you don’t pass the NPTE on your first attempt, we’ll extend your
subscription access completely free until you do pass.
Pass Guarantee Eligibility Requirements:
-
Subscription Length: Must have a 3-month, 6-month, or annual subscription (1-month subscriptions
are not eligible) - Complete all three full-length mock exams in our platform (all three mock exams must be
completed in full – no partial attempts count) - Achieve a score of 40% or higher on each mock exam
- Provide documentation of your NPTE result within 30 days of taking the exam
What You Get with Pass Guarantee Activation:
- Free subscription extension equal to your original subscription length
- Continued access to all question banks and mock exams
- Any new content or features added during your extended period
- Email support throughout your extended access period
How the Pass Guarantee Works
Step 1: Meet the Requirements
Complete all preparation requirements during your initial subscription period.
Step 2: Take the NPTE
Sit for your NPTE exam within the 6-month window.
Step 3: Submit Documentation
If you don’t pass, email us at contact@typicalprep.com within 30 days with:
- Your official NPTE score report
- Proof of completion of all three mock exams
- Your original purchase confirmation
Step 4: Get Extended Access
Once verified, we’ll immediately extend your subscription at no charge.
Digital Subscription Policy
- All digital subscriptions provide access extensions through our Pass Guarantee program
- Subscriptions are non-transferable between accounts
-
Account sharing is strictly prohibited – accounts found sharing access will be immediately banned
and forfeit all Pass Guarantee benefits - Account sharing or suspicious activity voids guarantee eligibility
- Extensions maintain full platform access and features
Physical Product Policy
Shipping & Delivery:
- All physical products are final sale
- Customers are responsible for providing accurate shipping addresses
- Address errors entered by the customer are the customer’s responsibility – we will not replace items shipped to incorrect addresses provided by the customer
- We are not responsible for packages lost due to incorrect addresses provided by the customer
No Returns or Exchanges:
- Physical products cannot be returned, exchanged, or replaced unless defective upon arrival
- Defective items must be reported within 7 days of delivery with photo documentation
- Shipping damage or defects are the responsibility of the shipping carrier (USPS/UPS) - customers must file claims directly with the carrier
- Physical items are not covered under the Pass Guarantee program
Why We Offer Extensions Instead of Cash Back
Continued Learning: Get continued access to improve your knowledge and retake the exam with
confidence.
Updated Content: During your extension, you’ll receive any new questions, features, or improvements
we add to the platform.
Ongoing Support: Our team remains committed to helping you succeed throughout your journey.
Proven Results: Students who use extended access have a significantly higher pass rate on their second
attempt.
Contact & Support
Questions about the Pass Guarantee? Email: contact@typicalprep.com Subject Line: “Pass Guarantee
Inquiry”
Ready to Submit a Guarantee Claim? Email: contact@typicalprep.com Include all required
documentation for fastest processing.
Shipping Issues: Email: contact@typicalprep.com Note: Address correction fees apply for customer errors
Policy Updates
This policy may be updated to better serve our students. The most current version will always be available
on our website.
Your success is our success. We’re with you every step of the way to NPTE victory!